Privacy Policy
The Pavilion Apartments
Effective Date: January 1, 2026
1. Introduction
The Pavilion Apartments (“we,” “our,” or “us”) is committed to protecting the privacy and security of our residents, applicants, guests, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in connection with our property located at 2602 82nd Street, Lubbock, Texas 79423, and through our website at https://www.liveatpavilion.com.
By applying for residency, leasing an apartment, visiting our website, or communicating with us, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect personal information necessary to evaluate rental applications, manage leases, and operate the property effectively. This may include your name, date of birth, Social Security number, government-issued identification, phone number, email address, and current or prior addresses.
We may also collect employment information, income verification documents, banking or payment details, and credit or background screening results.
During residency, we collect lease agreement details, rent payment history, maintenance requests, communication records, and resident portal activity conducted through ResMan.
When you visit our website, we may automatically collect technical information such as your IP address, browser type, device information, and cookie-related data. If you submit an online inquiry form, we collect the information you voluntarily provide.
Common areas of the property may be monitored by video surveillance cameras for safety, security, and operational purposes. Cameras are not installed inside private residential units.
3. How We Use Information
We use personal information to process rental applications, conduct credit and background screenings, verify employment and income, execute and administer lease agreements, process rent payments, coordinate maintenance services, communicate property-related updates, and comply with applicable laws.
We do not sell personal information to third parties.
4. How Information Is Shared
Personal information may be shared with trusted service providers when necessary to operate the property. This includes ResMan, screening agencies, payment processors, maintenance vendors, professional advisors, and governmental authorities when legally required.
Service providers are expected to maintain reasonable safeguards and use information solely for legitimate business purposes.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no electronic system or method of data transmission can be guaranteed to be completely secure.
6. Texas Data Privacy Compliance
As a property operating in Texas, The Pavilion Apartments complies with applicable state and federal privacy and data protection laws, including breach notification requirements. In the event of a legally defined data breach involving sensitive personal information, affected individuals will be notified as required by law.
7. Email Communications
If you provide your email address, we may send communications regarding your application, lease, rent payments, maintenance, or community matters. You may opt out of non-essential communications by contacting our office.
8. SMS / Text Message Communications
If you provide your mobile phone number, you expressly consent to receive text messages (SMS or MMS) regarding leasing information, application updates, rent reminders, maintenance notifications, and property announcements. Message frequency may vary. Message and data rates may apply based on your mobile carrier plan.
You may opt out at any time by replying STOP to any message, calling 806-701-3286, or emailing pavilionpm@cpm-mgmt.com. After opting out, you will receive confirmation and no further SMS messages unless you opt back in. For assistance, reply HELP or contact our office.
Consent to receive text messages is not required as a condition of renting. We do not sell or share mobile numbers for marketing purposes.
9. Data Retention
We retain personal information only as long as reasonably necessary to fulfill lease obligations, comply with legal requirements, resolve disputes, and enforce agreements.
10. Your Rights
You may request access to personal information we maintain about you, request correction of inaccurate information, or request deletion where legally permissible.
Contact:
The Pavilion Apartments
2602 82nd Street
Lubbock, TX 79423
Phone: 806-701-3286
Email: pavilionpm@cpm-mgmt.com
11. Children’s Privacy
Our services are not directed toward individuals under the age of 18.
12. Policy Updates
We may update this Privacy Policy periodically. Updates will be posted on https://www.liveatpavilion.com with a revised effective date.